A work order is created at the launch of each project detailing the anticipated scope of the project, including materials/services required and related costs. The client is responsible for providing complete billing contact information at the time the work order is generated. Billing contacts cannot be altered at a later stage of the project. Clients may request a copy of the work order upon placing an order, but we do not provide it by default.
The work order is converted to an invoice upon project completion. The invoice may differ from the work order if modifications or changes were made to the order during production, such as additional proofing, retouching, etc. Our basic prices are subject to change without notice and are non-negotiable. Projects of significant scope, particularly large projects involving multiple in-house services (ie. digital + mounting) may qualify for discount pricing.
Final work is released for shipment, delivery, or pick-up once payment has been remitted in full. Payment can by made by U.S. check, money order, wire transfer, or credit card (Visa, Mastercard, or American Express accepted). Clients with account privileges will receive statements on the 15th of the month. Statements unpaid after 30 days forfeit discounts. Interest of 1.5% is applied monthly to overdue balances. Clients with accounts 60 days past due are put on a C.O.D. basis until full payment is received. Color Services retains a security interest collectively and individually in products and services delivered to clients for which individual and accrued accounts remain unpaid.
Completed projects for which payment has been received in full may be shipped from Color Services to the destination of the client’s choosing. Our default shipping vendor is U.S. Priority Mail, but we will ship via UPS, Fedex, DHL, or another vendor upon request. Shipping charges will be applied to the client’s Fedex/UPS account number, if available. Otherwise, shipping costs will be added to the final invoice. Local deliveries (Greater Boston area, and occasionally Providence, RI or NYC) is available for a custom fee. Contact us directly for more details.